Once an order is submitted online, it is sent straight to our warehouse for packing and shipping. Should you no longer want your purchase after placing the order, please get in touch as soon as possible through the form below, entering "Urgent Order Amend" in the subject field, or call 020 7619 5000 Monday-Friday 9.30am to 5pm (excluding bank holidays).
Since we are very fast at fulfilling orders, we cannot guarantee that we will be able to amend your order, but you can always return it for a refund or exchange.
Please note that personalised items cannot be returned. We recommend you ensure you have checked your personalisation details carefully before placing your order.