How do I use my digital pass to enter Emirates Stadium?
Step 1: Make sure your phone is charged and that you have downloaded to your digital pass to your phone's wallet before arriving at Emirates Stadium
Step 2: As you reach the turnstile, open your device wallet to load your digital pass
Step 3: Hold the back of your phone to the NFC logo at the top of the turnstile reader
Step 4: Keep your phone still until the turnstile responds. If the turnstile does not respond, you may need to refresh your ticket by closing it and reopening it
Step 5: When the turnstile lights up green, go through and enjoy the game
How do I find my digital pass I’ve downloaded it?
Once you have successfully downloaded your digital pass, you will be able to view it at any time by opening the Google Wallet app on your Android phone or the Apple Wallet on your iPhone. Your pass will contain important information such as your seat and entrance details, so please be sure to check this information prior to arrival at the stadium.
I am a season ticket holder and my digital pass has not updated with the next game yet even though I have not put it on TX or TT, what should I do?
Season Ticket Holders' passes should update automatically after each game. Please contact Fan Services via our Enquiry Form if your pass has not updated by the working day before the game.
If you have an iPhone make sure Automatic Updates are turned on. To do this open your Apple Wallet and click on your digital pass. Once opened click on the three dots in the top right-hand corner of the top of your screen and click pass details. Ensure automatic updates are turned on (the button should be green). If they are already on turn them off and back on again and your pass should update.
If you have an Android device, Automatic Updates should automatically be turned on. If your pass has not updated try turning your phone off and on again to update your pass, alternatively you can remove the pass from your wallet and download it again via the Arsenal App.
I am a red / silver member and my digital pass has not updated with the next game even though I have a ticket for the game, what should I do?
Member digital passes will be updated approximately one week prior to the game. Please contact Fan Services via our Enquiry Form if your pass has not updated by the working day before the game.
If you have an iPhone make sure Automatic Updates are turned on. To do this open your Apple Wallet and click on your digital pass. Once opened click on the three dots in the top right-hand corner of the top of your screen and click pass details. Ensure automatic updates are turned on (the button should be green). If they are already on turn them off and back on again and your pass should update.
If you have an Android device, Automatic Updates should automatically be turned on. If your pass has not updated try turning your phone off and on again to update your pass, alternatively you can remove the pass from your wallet and download it again via the Arsenal App.
Can I forward a Digital Pass to someone else?
You cannot forward a ticket within your Apple Wallet or Google Pay app and you should never give your login details to anyone else to enable them to download your digital pass to their wallet. Your digital pass is your electronic membership or Season Ticket card and should only be loaded onto your own device.
However if you are a Season Ticket Holder and wish to transfer your seat to a friend of family member for a game, you may use our Ticket Transfer Service which can be accessed through your Online Box Office account. You can transfer a ticket to anyone, they just must have a free Arsenal account, but do not need to be a paid member. Click here to read a guide on how to use Ticket Transfer. We have removed the £1 fee previously charged to Gold Members for using this service to make it more cost effective. Once you have transferred your ticket using Ticket Transfer and the recipient has accepted, the recipient will receive an PDF and Digital Ticket via email that they may use to access Emirates Stadium.
I am using an Apple device, but I cannot find my ticket in my Apple Wallet?
Please scroll to the bottom of your Apple Wallet and click on hidden passes. Once in the hidden pass section, please find your pass, press it and select unhide. Alternatively go to Settings -> Wallet & Apple Pay -> turn off Hide Expired passes.
Does my phone need WiFi or signal to use my digital pass at Emirates Stadium?
Your mobile device does not require WiFi connectivity or signal on matchday as long as your digital pass is already in your Apple Wallet/Google Pay app prior to attending. Please ensure you have downloaded your digital pass to your wallet before arriving at the stadium to avoid delays on entry.
My pass is showing as expired, how do I move it back into my wallet?
• Open your Apple Wallet app
• Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your wallet)
• Select your Season Ticket, and then select 'Unhide'
• Go back to the main Apple Wallet screen
I’ve just bought a ticket on my membership, and my digital pass hasn’t updated with the game details yet?
Your pass will update to show the relevant fixture the week before the game. If you If your pass has not updated one working day before the game, please contact fan services by submitting an Enquiry Form and choose the option Digital Pass under 'Enquiry Regarding' . If you have an iPhone, please check that your automatic updates are turned on before contacting fan services.