Digital & Print at Home Tickets

How do I use a Digital Pass?
Please ensure you charge your phone before arriving at the stadium.   For supporters with an iPhone, make sure that you have set up either a passcode, Fac...
Thu, 3 Mar, 2022 at 3:18 PM
Why haven't I received an E-Ticket?
Access to the stadium will be via your Arsenal membership card, which will be loaded with the ticket you have purchased. You will be emailed a digital versi...
Sun, 24 Apr, 2022 at 1:29 AM
My digital pass has not updated with the next game, What should I do?
Your season ticket pass should update automatically to the next available fixture to you. This will only work if you have updates enabled in Google Pay / Ap...
Sun, 8 May, 2022 at 5:28 PM
I have an Android device and I am receiving an error message when adding my pass to Google Pay
Follow this guide if you are getting the following error: If you are getting this error, please follow the following step on your Android device   M...
Tue, 12 Apr, 2022 at 10:15 PM
How do I use an eTicket?
Your e-ticket(s) can be added to the Apple or Google Pay wallet on your Smartphone device.  Please click here to read our how-to-guide on using a digital t...
Sun, 6 Mar, 2022 at 6:33 AM
Which devices are supported?
All iPhones with Face ID iPhones and all Touch ID iPhones except the iPhone 5S are supported.  All Android devices from 2015 onwards are supported.
Sun, 6 Mar, 2022 at 6:37 AM
My Digital Pass Keep Disappearing from My Apple Wallet.
Go to Settings on your iphone Click on Wallet & Apple Pay Turn off Hide Expired Passes
Sun, 24 Apr, 2022 at 1:43 AM
How do I add my Digital Ticket to Apple wallet or Google Pay?
Season Ticket Holders and Members have receive an email from Arsenal Football Club containing buttons that can be used to add your digital pass to your Goog...
Thu, 3 Mar, 2022 at 3:20 PM
Why is there no barcode on my Digital Pass?
Our digital passes use NFC functionality (near field connectivity), which means your pass is activated using the chip in your phone to validate each pass ra...
Sun, 6 Mar, 2022 at 6:41 AM
Can I send a screenshot of a digital pass to someone?
Our digital passes use NFC functionality (near field connectivity), which means your ticket is activated using the chip in your phone to validate each ticke...
Sun, 6 Mar, 2022 at 6:42 AM