Digital Pass

How do I gain access to the stadium?
Access to Emirates Stadium will be via digital pass only, and your physical membership card will no longer work. You only need to download your pass once, a...
Thu, 19 Dec, 2024 at 11:19 PM
My Digital Pass hasn't updated
Your Season Ticket pass should update automatically to the next available fixture to you. This will only work if you have updates enabled in Google Pay / Ap...
Mon, 18 Nov, 2024 at 5:52 PM
I don't have an option to download my digital pass
If the layout of the app looks like the below then normally the default screen appears if the account has not correctly synced on the app. To fix this plea...
Thu, 28 Nov, 2024 at 2:28 PM
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• Open your Apple Wallet App • Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your wallet) • Select you...
Mon, 18 Nov, 2024 at 5:52 PM
How do I download a digital pass for a Junior member.
If you are a parent or guardian and would like to download the digital pass for your junior, please open the app, select the drop-down menu, and click on yo...
Thu, 19 Dec, 2024 at 11:20 PM
What do I do if my child does not have a smart phone?
We recommend downloading your child’s digital pass onto your phone by logging into their Arsenal account in the Arsenal App on your phone and downloading it...
Mon, 18 Nov, 2024 at 5:52 PM
I have an Android phone and my digital pass hasn't updated
If you have an Android device, Automatic Updates should automatically be turned on. If your pass has not updated try turning your phone off and on again to ...
Mon, 18 Nov, 2024 at 5:52 PM
How to scan your Digital Pass at Emirates Stadium
Before you leave home make sure your phone is fully charged and your digital pass is already downloaded and saved in your phone's wallet. When you arriv...
Mon, 18 Nov, 2024 at 5:53 PM
If I have multiple tickets, how can I download all my Digital Passes?
To download multiple digital passes, you must log into each account on the Arsenal app and add them to your wallet via your profile. All digital tickets tha...
Mon, 18 Nov, 2024 at 5:53 PM
What should I do if my phone dies on the way to the stadium?
If your phone dies on the way to the stadium you can either: - Take your phone to the South West Collections office (between turnstiles A and S) and you can...
Mon, 18 Nov, 2024 at 5:53 PM